Table of contents:
  1. General provisions.
  2. Electronic Services at SEKA DESIGN.
  3. Conditions for concluding and implementing a sales contract.
  4. Methods and dates of payment for the product.
  5. The cost, methods and time of delivery and receipt of the product.
  6. Product complaint.
  7. Out-of-court ways to handle complaints and redress and rules for access to these procedures.
  8. The right to withdraw from the contract (applies to sales contracts concluded from December 25, 2014)
  9. Provisions regarding entrepreneurs.
  10. Final Provisions.
§ 1
GENERAL PROVISIONS
1.1. The SEKA DESIGN online store is available at www.sekesign.pl and is kept by Robert Mintus entered into the Central Register and Information on Economic Activity of the Republic of Poland kept by the minister competent for economy, having: address of the place of business and address for delivery: ul. Falista 62, 94-115 Łódź, NIP 7281374232, REGON 367230572, e-mail address: hello@sekadesign.pl, phone number: +48 669 935 656 +48 663 708 948 1.2. The administrator of personal data processed in connection with the implementation of the provisions of these Regulations is the Service Provider. Personal data are processed for purposes within the scope and on the basis of the principles set out in the privacy policy published on the SEKA DESIGN online store website. Providing personal information is voluntary. Each person whose personal data is processed by the Service Provider has the right to inspect their content and the right to update and delete them.
§ 2
ELECTRONIC SERVICES IN SEKA DESIGN
2.1. The following Electronic Services are available in the SEKA DESIGN online store: Account, Order Form and Newsletter
2.1.1. Account - using the Account is possible after completing a total of two subsequent steps by the Service User - completing the Registration Form, clicking on the "Register" field. In the Registration Form, it is necessary to provide the following data by the Service: name and surname / company name, address (street, house / flat number, zip code, city, country), e-mail address, contact telephone number and password. In the case of clients running a business it is necessary to provide the full name of the company and tax identification number.
2.1.1.1. The Electronic Account service is provided free of charge for an indefinite period. The Service Recipient has the option, at any time and without giving any reason, to delete the Account (resignation from the Account) by sending a relevant request to the Service Provider, in particular via e-mail to the following address: hello@sekadesign.pl or in writing to: ul. Falista 62, 94-115 Łódź.
2.1.2. Order Form - the use of the Order Form begins with the Customer adding the first product to the electronic basket in the SEKA DESIGN online store. Placing an Order takes place after the Client completes two consecutive steps - after completing the Order Form and clicking on the store's website after completing the Order Form "I confirm the purchase" - up to this moment it is possible to modify the data yourself (for this purpose, follow the displayed messages and information available on the store's website). In the Order Form, it is necessary for the Customer to provide the following data about the Customer: name and surname / company name, address (street, house / flat number, zip code, city, country), e-mail address, contact telephone number and data regarding the Sale Agreement: Product (s), configuration (parameters) of the Product (s), quantity (quantity) of the Product (s), Graphic Files, place and method of delivery of the Product (s), method of payment. In the case of a company, it is necessary to provide the full company name and tax identification number.
2.1.2.1. The Electronic Order Form Service is provided free of charge and is of a one-off nature and terminates when the Order is placed via it or when the Ordering Party ceases to place the Order through it.
2.1.3. Newsletter - the use of the Newsletter follows after providing the e-mail address in the "Newsletter" tab, to which further editions of the Newsletter are to be sent and clicking the "Send" field.
2.1.3.1. The Electronic Newsletter service is provided free of charge for an indefinite period. The Customer may, at any time without giving any reason, unsubscribe from the Newsletter (resignation from the Newsletter) by sending a relevant request to the Service Provider, in particular via e-mail to the following address: hello@sekadesign.pl or in writing to: ul. Falista 62, 94-115 Łódź.
2.2. The Service Recipient is obliged to use the online store in a manner consistent with the law and morality with respect for the personal rights and copyrights and intellectual property of the Service Provider and third parties. The Service Recipient is obliged to enter data consistent with the actual state. The recipient is prohibited from providing unlawful content.
2.3. Procedure of complaint proceedings:
2.3.1. Complaints related to the provision of Electronic Services by the Service Provider and other complaints related to the operation of the online store (excluding the complaint procedure of the Product, which is indicated in point 6 of the Regulations) The Recipient may submit, for example: in writing to the following address: ul. Falista 62, 94-115 Łódź.
2.3.1.2. In electronic form via email to hello@sekadesign.pl
2.3.2 The following information should be included in the description of the complaint: in particular, the type of irregularity; the Customer's request; and contact details of the complaining party.
2.3.3. The response to the complaint by the Service Provider takes place immediately, no later than within 14 business days from the date of its submission.
§ 3
CONDITIONS FOR CONCLUDING AND IMPLEMENTING THE SALES AGREEMENT
3.1. Conclusion of the Sales Agreement between the Customer and the Seller takes place after the Customer has placed an Order using the Order Form in the SEKA DESIGN online store in accordance with point. 2.1.2 of the Regulations.
3.2. The price of the Product displayed on the SEKA DESIGN online store website is given in Polish zlotys and British pounds, including taxes. The total price including taxes of the Product being the subject of the Order, as well as delivery costs (including transport, delivery and postal charges) and other costs, and if it is impossible to determine the amount of these fees - about the obligation to pay, the Customer is informed on the pages of the SEKA DESIGN online store when placing orders, including when the customer wishes to be bound by the Sales Agreement.
3.3. The procedure of concluding a Sales Agreement in the SEKA DESIGN online store using the Order Form.
3.3.1. Conclusion of the Sale Agreement between the Customer and the Seller takes place after the Customer has placed an Order in the SEKA DESIGN online store from point 2.1.2 of the Regulations.
3.3.2. After placing the Seller's order within 48 hours. confirms its receipt and at the same time accepts the Order for execution. Confirmation of receipt of the Order and its acceptance for implementation shall take place by sending by the Seller an e-mail address provided at the time of placing the Order e-mail address, which contains at least the Seller's statement of receipt of the Order and its acceptance for implementation and confirmation of the conclusion of the Sales Agreement. Upon receipt of the above e-mail by the Customer, a Sales Agreement is concluded between the Customer and the Seller.
3.4.1. After the conclusion of the Sales Agreement, the Seller shall immediately (maximum within 48 hours) send to the Customer to fill in the appropriate forms in which all data necessary for the proper performance of the service must be provided. The seller is not responsible for errors in the forms filled in by the buyer. The Seller shall proceed to the implementation of the Sales Agreement at the moment of: completion of the Verification sent by the Buyer of the Files.
3.4.2. When ordering an individual product, the Seller performs the project being the subject of the Sales Agreement in accordance with the Design Specification based on the Client's Graphic Files and possible arrangements between the Customer and the Seller as part of the File Verification.
3.4.3. When ordering an individual product, the preparation of the project is payable, and its price depends on the degree of difficulty and the materials used. 3.5. Consolidation, protection and providing the Customer with the content of the Sales Agreement concluded by making the Regulations available on the SEKA DESIGN web site and sending the e-mail message referred to in point 3.3.2 to the Customer. Regulations. The content of the Sales Agreement is additionally recorded and secured in the Seller's IT system.
§ 4
WAYS OF PAYMENT FOR THE PRODUCT
4.1. The Seller provides the Customer with the following methods of payment under the Sales Agreement:
4.1.1. Payments by bank transfer and payments through the PayU.pl service - possible current payment methods are specified on the Online Store website in the "Payment methods" tab and on the website http://www.payu.pl.
§ 5
COST, METHODS AND DELIVERY TIME AND RECEIPT
5.1. Product delivery is available on the territory of the Republic of Poland and Great Britain.
5.2. The delivery of the Product to the Customer is payable, unless the Sales Agreement provides otherwise. The delivery of the Product (including transport, delivery and postal fees) is indicated to the Customer on the online store pages when placing the Order, including when the Customer wishes to be bound by the Sales Agreement.
5.3. The Seller provides the Customer with the following method of delivery or collection of the product - courier delivery.
5.4. The delivery date of the Product to the Customer is up to 1-3 Business Days, unless a different date is specified in the description of the Product or when placing the Order. This date should be counted from the date of receiving the e-mail about the shipment and it is not included in the time of the contract.
§ 6
PRODUCT COMPLAINT
6.1. The basis and scope of the Seller's liability towards the Customer, if the product sold has a physical or legal defect (warranty) is defined by generally applicable laws, in particular in the Civil Code. For Sales Agreements concluded until 24 December 2014, the basis and scope of the Seller's liability towards the Customer who is a natural person who purchases the Product for purposes unrelated to professional or business activity, for non-compliance of the Product with the Sales Agreement are defined by generally applicable laws, in particular, the Act of 27 July 2002 on special terms of consumer sales and amending the Civil Code (Journal of Laws of 2002 No. 141, item 1176, as amended).
6.2. The Seller is obliged to provide the Customer with a Product without defects. 6.3. The complaint may be submitted by the Customer, for example:
6.3.1. in writing to the following address: ul. Falista 62, 94-115 Łódź.
6.3.2. in electronic form via e-mail to the following address: hello@sekadesign.pl
6.4. In the description of the complaint, please indicate the type of defect and contact details of the complaining party - it will facilitate and accelerate the complaint handling by the Seller.
6.5. The Seller shall respond to the Customer's complaint promptly, no later than within 14 business days of its submission.
§ 7
OUT-OF-COURT METHODS OF SETTLING COMPLAINTS AND INVESTIGATING CLAIMS AND RULES OF ACCESS TO THESE PROCEDURES
7.1. Detailed information on the possibility of the client using the extrajudicial method of dealing with complaints and redress and the rules of access to these procedures are available at the offices and on the websites of district (municipal) consumer ombudsmen, social organizations, whose statutory tasks include consumer protection, Voivodship Inspectorates of the Trade Inspection and the following Internet addresses of the Office of Competition and Consumer Protection: http://www.uokik.gov.pl/spory_konsumenckie.php; http://www.uokik.gov.pl/sprawy_individualne.php and http://www.uokik.gov.pl/wazne_adresy.php.
7.2. The customer who is a consumer has the following exemplary possibilities to use non-judicial means of dealing with complaints and redress:
7.2.1. The customer is entitled to apply to a permanent amicable consumer court, referred to in art. 37 of the Act of 15 December 2000 on the Trade Inspection (Journal of Laws of 2001 No. 4 item 25, as amended), with a request to settle the dispute arising from the concluded Sales Agreement. The regulations of the organization and operation of permanent consumer courts of arbitration are specified in the regulation of the Minister of Justice of September 25, 2001 on defining the rules of organization and operation of permanent consumer courts of arbitration. (OJ 2001, No. 113, item 1214).
7.2.2. The customer is entitled to apply to the provincial inspector of Trade Inspection, pursuant to art. 36 of the Act of 15 December 2000 on the Trade Inspection (Journal of Laws 2001 No. 4 item 25, as amended), with a request to initiate mediation proceedings regarding the amicable settlement of the dispute between the Customer and the Seller. Information on the rules and mode of the mediation procedure conducted by the provincial inspector of the Trade Inspection is available at the headquarters and on the websites of individual Provincial Inspectorates of the Trade Inspection.
7.2.3. The customer may get free assistance in resolving the dispute between the Customer and the Seller, also using the free help of the poviat (municipal) consumer ombudsman or social organization, whose statutory tasks include consumer protection (including the Consumer Federation, Association of Polish Consumers). Advice is provided by the Consumer Federation under the free consumer helpline number 800 007 707 and by the Association of Polish Consumers at email porady@dlakonsumentow.pl.
§ 8
WITHDRAWAL FROM THE AGREEMENT
Contracts in which the subject of the service is a non-prefabricated item, manufactured according to the consumer's specification or serving to satisfy his individual needs may be exempted from the privilege of withdrawal from the contract.
§ 9
PROTECTION OF COPYRIGHT
All product images posted on www.sekadesign.pl are the property of SEKA DESIGN and are protected by copyright. The use of photographs for purposes other than purchase, resale, presentation of the offer for the needs of orders, and especially copying, processing and distribution can not take place without prior express consent under the pain of liability prescribed by law. All trademarks, logos, personal names, logos and other data shown in the pictures belong to their owners and are protected by copyright.
§ 10
FINAL PROVISIONS
10.1. Contracts concluded through the SEKA DESIGN online store are concluded in Polish and in English.
10.2. Amendments to the Regulations:
10.2.1. The Service Provider reserves the right to make changes to the Regulations for important reasons, that is: changes in the law; changes in payment and delivery methods - to the extent to which these changes affect the implementation of the provisions of these Regulations.
10.2.2. In case of concluding on the basis of these Regulations continuous contracts (eg providing Electronic Service - Account), the amended regulations bind the Customer if the requirements specified in art. 384 and 384 [1] of the Civil Code, that is, the Service Recipient was correctly informed about the changes and did not terminate the contract within 14 business days from the date of notification. In the event that a change in the Regulations would result in the introduction of any new fees or increase of existing ones, the Customer who is a consumer has the right to withdraw from the contract.
10.2.3. In the case of concluding agreements of a different nature from continuous contracts under these Regulations (eg Agreement on Sale of amendments to the Regulations will not in any way infringe the rights of acquired Customers / Customers who are consumers before the effective date of amendments to the Regulations, in particular amendments to the Regulations will not affect on already placed or submitted Orders and concluded, executed or executed Sales Agreements.
10.3. In matters not covered by these Regulations, generally applicable provisions of Polish law shall apply, in particular: the Civil Code; the Act on Electronic Services of July 18, 2002 (Journal of Laws of 2002 No. 144, item 1204, as amended); for Sale Agreements concluded until December 24, 2014 with customers who are consumers - provisions of the Act on the protection of consumer rights and liability for damage caused by a dangerous product of March 2, 2000 (Journal of Laws of 2000 No. 22, item 271 with d.) and the Act on special terms of consumer sales and amending the Civil Code of July 27, 2002 (Journal of Laws of 2002 No. 141, item 1176, as amended); for Sale Agreements concluded from December 25, 2014 with customers who are consumers - the provisions of the Act on Consumer Rights of 30 May 2014 (Journal of Laws of 2014, item 827, as amended); and other relevant provisions of generally applicable law.