Table of Contents:
  1. Time of delivery.
  2. Our logistics partners.
  3. Shipment tracking.
§ 1
Delivery of the order takes from 7 to 14 business days from the time of posting the money on our account. When we prepare your parcel for shipment, we will notify you in an e-mail. After leaving the store, delivery takes from 1 to 3 business days on the territory of the Republic of Poland and from 5 to 7 working days in the UK.
§ 2
As part of delivery, SEKA DESIGN cooperates with the following courier companies:
FedEx - delivery of standard shipments
DHL - delivery of standard shipments
UPS - delivery of standard shipments
Polish Post - delivery of standard parcels
In a situation when the parcel was not delivered by courier or because of the absence of the person collecting the parcel, it does not mean that the parcel was sent back to SEKA DESIGN. When the parcels are not delivered the first time, the courier makes another attempt to deliver, and if it fails, one more. After three attempts, the parcel goes to the local courier company's warehouse for a short time and only then is it sent back to SEKA DESIGN.
If you wait a few business days for your order and the courier still does not contact you about the delivery, do not hesitate! Be sure to let us know. In this way, we will be able to check where your parcel is located and, if necessary, have it searched.
§ 3
What does the parcel preparation look like? After placing the order, the products are first completed in the warehouse and then transported to the sorting company of the courier company. After leaving the sorting plant, the shipment tracking function is started. At this point, you will receive an email from us with a link that will tell you where your package is currently located. Important! This function is not active right away. It usually takes about 24 hours from shipment, and in exceptional cases, even 48 hours, so that the link to the parcel tracking page starts working.